Why RooNet IT?
- Over 10 years of experience.
- Same day, after Hours and weekends service.
- We do ACCEPT credit cards and Cash.
- No Fix No Fee* – If we cannot find the problem or offer you a fix or solution then you’ll pay nothing!
Why RooNet IT?
- Over 10 years of experience.
- Same day, after Hours and weekends service.
- We do ACCEPT credit cards and Cash.
- No Fix No Fee* – If we cannot find the problem or offer you a fix or solution then you’ll pay nothing!
We can troubleshoot issues on your Windows PC or Apple products, assist with new PC Setup, hardware such as RAM Upgrade, install Software such as anti-virus, Printer etc.
We can help with home and office network setup, router, wifi modem and firewall setup, printer and scanner setup, Email setup and last but not least assist with NBN Setup.
We can assist with Backup critical data, recover accidentally deleted data, assist setting and saving data to cloud. And transfer data to external hard drive and between computers.
We can help with Virus, Spyware, Trojans removal. And provide Virus prevention and protection solutions, setup parental controls, remove unwanted software to speed up PC or Laptop.
- Assist with new setup.
- Setup parental controls.
- Virus provention and protection.
-We can repalce computer or laptop parts and offer you best guranteed prices.
We charge minimum 1 hour labour charge. 95% of problems resolved within first hour. If issue resolved within 30 mins we happy to assist with other computer issues. If job requires more than 1 hour our technician will inform you and then you let technician know if you decide not to go over 1 hour.
Unlike many of our competitors we do not charge a separate call out fee and travel fees. Our time starts from when we arrive at your location.
If we can not provide solution to your problem we will not charge.
Here are some examples of Solutions but not limited to these solutions such as buying third party softwares anti virus etc. buying new hardware or software, cost involved with third party for data recovery. Our charges does not include any parts or hardware or third party cost.
- Over 95% problems solved within 1st One Hour.
- $50 for every half hour after first hour if required.
- No call out fees.
- We will find a solution to your problem, or we won’t charge you.
- Same day, Weekend and Public Holidays Surcharge Extra. $50 one off fee.
- Over 95% problems solved within 1st One Hour.
- $65 for every half hour after first hour if required.
- No call out fees.
- We will find a solution to your problem, or we won’t charge you.
- Same day, Weekend and Public Holidays Surcharge Extra. $50 one off fee.
0470 626 100
support@roonet.com.au
Mon-Fri: 9am - 6pm
Sat: Call for availability
Sun: Call for availability
No, If you give us a minimum of 24 hours notice if you'd like to cancel a booking due to unforeseen circumstances.
Never. Not on any cards
After the photoshoot, I will provide you with a private online gallery where you can view and download your edited photos. You'll receive a password-protected link that you can share with friends and family.
At RooNet we do not charge for travel time, by having a one-hour minimum, we can send a Technician to your home or office. We provide a level of service unmatched by any competitor, and all work is backed by our Technicians Promise and Guarantee.
After the photoshoot, I will provide you with a private online gallery where you can view and download your edited photos. You'll receive a password-protected link that you can share with friends and family.
Customer satisfaction is our priority, and we are constantly monitoring each technician’s performance. We promise to delight all our customers, so if you are ever not 100% satisfied, please get in touch with us!
The same-day service charge lets us be on call seven days a week, including holidays, and allows us to keep extra technicians on standby for your emergencies. If you don’t need us today, we can usually come by the next business day at no extra charge to you.
Most repairs can be solved in the first hour. However, if the technician expects that it will take longer, he or she will usually know within the first 15 minutes. The technician will give you options, and you can decide how you want to proceed.
Since most repairs are completed in under an hour, we encourage our customers to make the most of any extra time. It could be general computer questions, need to check second laptop or PC, need to check printer issues, need system clean up etc.
Sometimes, if there is serious damage to your computer, we encourge customer it is a better investment to buy a new one than to pay for a repair. If we find that’s the case, you can utilise the technician’s time to back up your data and then have the technician come back to transfer it to a new computer and help you set it up instead.
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